Last Updated: October 2026

At Soroya, we are committed to providing you with high-quality, accessible hearing solutions. We stand behind the craftsmanship of our products. Every Soroya RC07 OTC Hearing Aid is covered by a comprehensive warranty to ensure your peace of mind.

1. One-Year Limited Warranty

Soroya provides a One (1) Year Limited Warranty on all RC07 OTC hearing aids purchased directly from our official website (soroyahearingaid.com) or authorized retailers.

This warranty begins from the date you receive your product and covers defects in materials and workmanship under normal use.

2. What is Covered?

During the warranty period, Soroya will repair or replace (at our discretion) your hearing aid free of charge if it fails due to a manufacturing defect. This includes:

• Hardware Failures: The device will not power on, abnormal shutdowns, or charging case failures.
  
• Audio & Software Issues: Internal component failures affecting sound quality, Bluetooth connectivity issues that cannot be resolved through standard troubleshooting.
  
• Battery Defects: Significant battery degradation or failure to hold a charge under normal usage conditions (excluding natural battery life cycles).
  

3. What is NOT Covered?

The following are not covered by this limited warranty:

• Physical Damage: Accidental drops, cracks, or damage caused by mishandling.
  
• Water/Liquid Damage: Damage resulting from immersion in water or exposure to excessive moisture (unless specifically stated as water-resistant under specific conditions, which standard RC07 models are not).
  
• Unauthorized Repairs: Damage caused by attempted repairs, modifications, or disassembly by anyone other than Soroya authorized personnel.
  
• Normal Wear and Tear: Natural aging of the device, cosmetic scratches, and degradation of consumable parts (such as ear domes, wax guards, and cables).
  
• Lost or Stolen Items: Soroya is not responsible for lost or stolen devices.
  
• Purchases from Unauthorized Sellers: Products bought from third-party platforms (like Amazon, eBay) or unauthorized resellers are not covered by Soroya's direct warranty.
  

4. How to Claim Your Warranty

If you believe your product is defective and falls within the warranty period, please follow these steps:

1. Contact Us: Email our support team at support@soroyahearingaid.com.
   
2. Provide Information: Please include the following in your email:
   
   Your Order Number.
   A description of the issue.
   A short video or photos demonstrating the problem.
   Your serial number (located on the charging case or device).
   
   
3. Troubleshooting: Our team may first guide you through some simple troubleshooting steps (such as resetting the device or re-pairing the HA-Link App).
   
4. Return Authorization: If the issue cannot be resolved, we will issue a Return Merchandise Authorization (RMA) number and provide you with the return shipping address.
   

Note: Customers are responsible for the cost of shipping the defective product back to Soroya. However, Soroya will cover the cost of shipping the replacement or repaired product back to you.

5. Warranty Resolution

Once we receive and inspect the returned product:

• If the defect is covered, we will repair or replace the item within 5-7 business days and ship it back to you at no additional cost.
  
• If the issue is not covered by the warranty, we will provide you with a quote for the repair or replacement cost before proceeding.
  

6. Important Medical Disclaimer

The Soroya RC07 is an Over-the-Counter (OTC) hearing aid intended for individuals 18 years or older with mild to moderate hearing loss. It is not intended for children or individuals with severe hearing loss. This device does not replace professional medical diagnosis. If you experience sudden hearing loss, ear pain, or dizziness, please stop using the device immediately and consult a physician.

Need Help?
If you have any questions about our warranty policy or need assistance with your device, our dedicated support team is here for you.
📧 Email: support@soroyahearingaid.com
⏰ Hours: 24/7 Online Support