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Soroya Privacy Policy

Last Updated: October 2026

At Soroya ("we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (soroyahearingaid.com), use our HA-Link mobile application, or purchase our RC07 OTC Hearing Aids.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

A. Information You Provide to Us Directly:

Contact Information: Name, email address, phone number, and shipping/billing address.
Order Information: Details about the products you purchase and payment information (processed securely by our payment partners; we do not store full credit card numbers).
Customer Support: Information you provide when contacting our support team (e.g., emails, order numbers, device issues).
Account Information: If you create an account, we collect your username and password.

B. Information We Collect Automatically:

Device & Usage Data: IP address, browser type, device type, operating system, and pages visited on our website.
App Data (HA-Link App): When you use the HA-Link App, we may collect technical data such as Bluetooth connection status, device model, and App usage data (e.g., frequency of volume adjustments or EQ settings). This data is used solely to optimize your hearing experience and troubleshoot technical issues, not for medical diagnosis.
Cookies & Tracking Technologies: We use cookies, pixels (like Facebook Pixel), and similar technologies to track activity on our site and hold certain information to improve your shopping experience and serve relevant ads.

2. How We Use Your Information

We use the collected information for various purposes:

To process and fulfill your orders, including shipping and handling.
To communicate with you regarding your order, customer service inquiries, and warranty claims.
To personalize your hearing experience and provide technical support for the HA-Link App.
To send you marketing and promotional communications (only if you have opted in).
To analyze trends, administer the website, and gather demographic information to improve our products and marketing strategies.
To comply with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties to help us operate our business:

Service Providers: Shopify (our e-commerce platform), payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., USPS, FedEx), and review platforms (e.g., Judge.me).
Marketing Partners: Advertising partners (e.g., Google, Meta) to show you relevant ads based on your interests.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Your Privacy Rights

Depending on your location (e.g., under GDPR or CCPA), you have specific rights regarding your personal information:

Right to Access: You can request copies of your personal information.
Right to Rectification: You can request that we correct any inaccurate information.
Right to Erasure: You can request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out: You can opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails. You can also manage cookie preferences in your browser settings.
Do Not Sell My Personal Information: Soroya does not sell your personal information to third parties.

To exercise any of these rights, please contact us at support@soroyahearingaid.com.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy (e.g., to fulfill your order, comply with tax laws, or resolve warranty claims).

6. Data Security

The security of your data is important to us. We use industry-standard administrative, technical, and physical security measures (such as SSL encryption) to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Children's Privacy

Our products and services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.