General

• Why should I buy a SOROYA hearing aid?

• Should I check my hearing level with an audiologist before buying a SOROYA hearing aid?

• I was diagnosed with a hearing illness or condition; can I still use SOROYA hearing aids?

• I wear eyeglasses/stethoscope/headphones/oxygen; can I still use SOROYA hearing aids?

• Will it whistle/feedback when using a mobile phone?

• I bought hearing aids at eBay/Costco/Walmart for only $20/$30/$45 and they work well!

• Are SOROYA hearing aids FDA registered?

• Why does SOROYA not have a physical store where we can try before we buy?Should I leave my hearing aids in as I go through airport security?

 

Products

• Are SOROYA devices amplifiers or hearing aids?

• How do I know which SOROYA hearing aid is best for me?

• Which device has the maximum decibels?

• Can your devices be used interchangeably? If yes, which one?

• Can I amplify just the frequencies that I have trouble with?

• Can I change the treble and bass?

• The hearing aid devices seem to be all the same, what are the differences and which one is the top of the line / strongest?

• Are SOROYA hearing aids Bluetooth compatible?

• Will SOROYA hearing aids interfere when using the phone?

• What are the differences between Dragon and Angel?

• What is the exact difference between the Dragon models?

• Are SOROYA hearing aids waterproof?

• How can I change modes on my BTE device?

• When the device is turned off, it defaults to lowest or highest volume setting?

• Can the noise cancelling feature be turned off?

• What accessories are included with my SOROYA hearing aids?

• How long will the batteries last?

• Are the earplugs custom made? I have a small canal, the domes/earplugs do not fit in my ear, it keeps falling off

• What is that thing that looks like an antenna? Can I cut it off?

 

Orders

• How does the trial period work?

• I only need one hearing aid for my right ear, do I still need to buy a full pair?

• Can I use my insurance to get a pair of SOROYA hearing aids?

• How can I pay for my order?

• Do you have a payment plan?

 

Warrenties/Protection Plans

• What is the standard warranty of your Soroya hearing aids?

• Do you have any protection plan?

 

Shipping

• Does Soroya ship internationally?

• How can I track my order?

 

Returns

• What is your return policy?

• Why do I have to keep my hearing aids for 21 days to get a RMA when I know they do not work?

• I want to return my product, why do I have to send it with a RMA number?

 

Troubleshooting

• Troubleshooting General Guide